These Terms of Service apply to your use of the Home Lift Sydney website, HLS Hub, client portal and related online communication services operated by Home Lift Sydney.

By accessing or using these services, you agree to these Terms.

1. About Home Lift Sydney

Home Lift Sydney supplies, installs, services and maintains lift solutions, including residential, commercial and accessibility lift systems.

These Terms relate primarily to our website and online systems.

Specific lift quotations, proposals, contracts, service agreements and project documents may contain additional terms. Where there is an inconsistency, the terms of the relevant signed agreement or contract will apply to that project or service.

2. Website Information

Information on our website is provided for general information only.

Lift specifications, dimensions, finishes, technical requirements, pricing, lead times and availability may change and should not be relied upon as final unless confirmed by Home Lift Sydney in writing.

Final project requirements are determined through the relevant quotation, drawings, specifications and contractual documentation.

3. HLS Hub and Client Portal

Home Lift Sydney may provide customers, staff, contractors or other authorised users with access to the HLS Hub or client portal.

Users must:

Use the system only for legitimate Home Lift Sydney related purposes
Keep login credentials secure
Not share access with unauthorised people
Not attempt to interfere with, damage or gain unauthorised access to the system
Ensure information they submit is accurate to the best of their knowledge

Home Lift Sydney may suspend or remove access where reasonably necessary for security, operational or administrative purposes.

4. Project Selections and Online Information

Lift selections, finishes, colours, images, renders and configuration tools displayed through the website or HLS Hub are indicative unless expressly confirmed in final approved project documentation.

Screen displays, photographs and digital renders may not exactly reproduce physical colours, finishes or materials.

Final specifications remain subject to approved shop drawings, supplier availability and the relevant project agreement.

5. Communications

Home Lift Sydney may communicate with users through:

Email
Telephone
SMS
Facebook
Instagram
HLS Hub notifications
Client portal communications
Other agreed communication channels

You are responsible for providing accurate and current contact details.

6. AI-Assisted Communications

Home Lift Sydney may use artificial intelligence tools to assist staff with drafting, summarising, categorising and managing communications.

AI-generated content may be reviewed by Home Lift Sydney staff before being sent.

AI-assisted communications do not replace formal technical advice, contractual documents, approved drawings, safety instructions or quotations issued by Home Lift Sydney.

7. Intellectual Property

Unless otherwise stated, website content, branding, written material, software interfaces, designs, graphics and other material made available by Home Lift Sydney remain the property of Home Lift Sydney or the relevant rights holder.

You must not reproduce, distribute, modify or commercially exploit this material without permission, except where permitted by law.

8. Third-Party Services

Our website and online systems may rely on third-party services including cloud hosting, email, social media, artificial intelligence, maps, analytics and other technology providers.

Home Lift Sydney is not responsible for temporary interruptions, outages or changes caused by third-party services outside our reasonable control.

9. Security

We take reasonable steps to protect our systems and information.

However, no internet-connected service can be guaranteed to be completely secure or continuously available.

Users should notify Home Lift Sydney if they become aware of suspected unauthorised access to their account or information.

10. Links to Other Websites

Our website may contain links to third-party websites or services.

Home Lift Sydney does not control and is not responsible for the content, availability or practices of those third-party services.

11. Liability

To the extent permitted by law, Home Lift Sydney is not liable for loss arising solely from reliance on general website information, indicative renders or draft online content where final project information has not been formally confirmed.

Nothing in these Terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded under Australian law.

12. Privacy

Personal information is handled in accordance with the Home Lift Sydney Privacy Policy.

13. Changes to These Terms

Home Lift Sydney may update these Terms from time to time to reflect changes to our systems, business practices or legal requirements.

The current version will be published on this website.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

15. Contact

For questions about these Terms, contact:

Home Lift Sydney
Email: enquiries@homeliftsydney.com.au
Website: www.homeliftsydney.com.au